FREQUENTLY ASKED QUESTIONS

We request you check the list of FAQs as mentioned below in case you are unfamiliar with the working and functioning of www.vendkart.com website. If you are in urgent need of a response to your query and that query is not mention among the set of questions below, please write to us at care@vendkart.comil address or speak to one of our representatives on our Number +91-011-65865800 between 11:00-18:00 on all days for direct assistance.

POLICY TO REGISTER

How Can I Register at www.Vendkart.com ?

You can register at Vendkart.com by clicking on the "login" icon located at the top right corner of the online store’s homepage.

A pop up will appear. On the bottom left of the pop-up box, you will notice a link that reads “Create a New Account.” Please click on that link to proceed.

Another pop-up box with appear on which you will need to fill out your “First name”, “Last name”, “Email address”, “Mobile No.” and “password” to register as a new customer.

Once you complete the form, click the check-box to confirm that you have understood and agree to the terms and conditions of using www.Vendkart.com and buying our products.

To read and review the T&Cs thoroughly, you can click on the “terms and conditions” link before proceeding with the registration process.

After filling out the details, submit the registration information to complete your registration at www.Vendkart.com

Do I need to pay Any Charges for Registration at www.Vendkart.com?

No. There are no charges whatsoever to register at www.Vendkart.com. It is absolutely free.

Is it Necessary or Imperative to Register To Shop at www.Vendkart.com?

No, you can browse, navigate, and add products to the shopping cart without registering at Vendkart.com; however, you will be able to checkout and confirm orders only when you provide a valid Email Address.

Members who are registered at Vendkart.com have to login at the time of checkout, which will be prompted, if you are not logged in. We recommend that you register with Vendkart to quicken your checkout, order payment, and confirmation process.

As a registered member, you will receive all updates from Vendkart.com frequently, on a regular basis.

Can I Do Multiple Registrations with Vendkart.com?

Yes, if each email address and contact number associated with Vendkart.com account is unique.

ACCOUNT RELATED FAQs

Explain the “My Account” section at Vendkart.com?

The “My Account” is the most important section the moment you login at www.Vendkart.com. This section allows you to review your profile, and the entire order history comprising of order details, orders shipped, credit points applied, orders canceled, orders refunded, and so forth. You can also update your contact details and current billing & shipping address.

How do I reset “My Password” If I forget it?

You have to enter your email address on the Login page and tap on the “forgot password” link. An email with the reset password will be sent to your email address. With this, you can change your unique password. If there should be an occurrence of any further issues, please contact our client support center number.

Explain the “My Shortlist” section at Vendkart.com?

The “My Shortlist” section contains a comprehensive list of all products you add, purchase or would like to purchase at a future date, occasionally, periodically or regularly, at Vendkart.com. This allows you to shop quickly and conveniently in near or far future.

PAYMENT RELATED FAQs

What Are the Payment Methods offered by Vendkart?

You can pay for your purchase order at Vendkart.com using the following payment methods:

  1. Debit card;
  2. Credit card (VISA, MasterCard, American Express, etc.) and;
  3. Net Banking
  4. COD (Cash On Delivery);

Are There Any Other Charges or Added Taxes levied? Is Vat Added To The Original Invoice?

The VAT is incorporated into the MRP of products. There are no extra expenses added by Vendkart.com to your order. The costs you see on our product pages are the costs you pay. There is NO Minimum Order Applied with the product.

What Do I Do If The Invoice Received At The Time Of Delivery Is Different To The Original Value?

Costs might change in the original receipt because of our very last minute changes to the product MRP. Any progressions that happen will be refunded in thirty working days post delivery, if there should be an occurrence of prepaid orders.

Is It Safe To Use My Credit Card or Debit Card at Vendkart.com?

Yes, it is totally secure to utilize your credit and debit card on Vendkart.com. A recent order from RBI makes it obligatory to have an extra confirmation pass code verified by VISA – Verify By Visa (VBV) – or Master Secure Code (MSC), which must be entered by online customers while transacting online utilizing their MasterCard or Visa. It implies additional security for clients, along these lines, making web shopping more secure and safe.

What Is “Cash on Delivery” or “COD” option?

“COD” or “Cash On Delivery” is considered as one of the most advantageous method for making payments online. At present, you can choose different methods of paying for your shopping, including in Cash, when you have received your order at your shipping address. You just need to choose our “Cash On Delivery” payment option at checkout stage, but it is imperative that the shipping address ought to be under serviceable pin code area of our courier service partner. Thus, as a customer using www.Vendkart.com services and products, bounded by the Terms and Conditions of Vendkart, you need to provide the complete accurate and genuine delivery address with pin code. Currently we are providing Cash On Delivery only in the NCR region.

How Do I receive the Refund amount For Undelivered Items If I Pay By Credit Card?

In case we are not ready to dispatch all products in your order and you have effectively paid for them at www.Vendkart.com, the amount equal to the value of the undelivered product/s will be credited to your credit card account that you used for making the payment. In case of any query or doubts, please do not hesitate to contact our client support center and we will be happy to assist you.

Where Do I Apply a Valid Vendkart Coupon Code to enjoy Discounts?

When you are done selecting products to purchase and continue to checkout, where you get to view your Order Summary and Logistics subsequent , there is box in which you enter your coupon code and click on “Apply” button for the code to validate. If the coupon code is valid, you will instantly see the reduced order amount on the order summary section and enjoy your discounted price!

DELIVERY RELATED FAQs

When Can I Anticipate Receiving My Order?

When you are done selecting products to be purchased and completed the checkout, the order must be approved by the vendor or supplier. Then an appropriate delivery date will be decided for your delivery. Your order will be delivered to you on the day which is predefined for the product. In case we can't deliver the order during the predefined time span (this occasionally happens because of unanticipated circumstances), we will again schedule the delivery of your ordered products along with your confirmation.

How Will Vendkart fulfill Delivery of Orders?

Vendkart has partnered with the best courier service companies and owns a dedicated team who ensures that delivery of goods is done promptly as per chosen delivery slots. The logistics department operates round the clock to ensure accurate and timely delivery of orders to our customers.

How Do I Change the Shipping Address where I want the order Delivered?

Login to your Vendkart account and visit “My Account,” Under this section, choose “My Profile” where you will have the option to update the delivery (shipping) information. Alternatively, you can choose a separate shipping delivery address at the time of checkout, before completing payment.

What are the Delivery Charges levied by Vendkart?

Vendkart certainly does not charge extra. We charge as per the weight of the order and offer free shipping for products ordered above Rs. 1000. Moreover, a smile on our customer’s face helps us get paid.

Does Vendkart Deliver In My Pin code Area?

At present, Vendkart is servicing all areas of Delhi, Gurgaon, Noida, Ghaziabad and the NCR.along with pan India level.

Will Vendkart Inform Me If Delivery of Order is delayed?

If your order is delayed due to any unavoidable circumstances, the Vendkart team will inform you of it. Our customer support executive will give frequent updates about your delivery status. We will subsidize for the delay by offering additionally small percentage of the order value, which we shall credit to your Vendkart.com account and you can use it in your next order.

Do I need to place a Minimum Order amount For Delivery?

Vendkart does not compel consumers to buy a minimum order amount to deliver. Our no-minimum-order policy for delivery makes us a favored online store amongst others. Yet please understand that as in case of avoiding extra delivery charges please make at least a cart value greater than one thousand rupees. As we all know the shipping and delivery always have some cost. You can shop as few as you want or as many as you’d desire - one product or many - for whatever value the product holds as listed on our website and we shall ship the order/s at your doorstep promptly.

Does Vendkart offer Same Day Delivery?

Untill now Vendkart is not offering same day delivery but in the coming near future, same day delivery will certainly be available for the customers. As of starting it would be initiated in the metro cities and applied all over india (Later), if the plan is a success.

Does Vendkart will offer Same Day Delivery Only on set Product Categories or All Products?

Vendkart will offer Same Day Delivery and Next Day Delivery for a small range of products as per availability of the product all over India.

ORDER RELATED FAQs

What Are The Different Ways To Place an Order at Vendkart.com?

You can place the order at Vendkart.com using these two different modes.

  1. Place an order online at www.Vendkart.com
  2. Place an order via the mobile application(Coming Soon).

Can I Add More Products To The Existing Order I Paid For?

NO, if you wish to add a product, you need to place another order with us, online, or via Mobile App and it will be delivered at your doorstep as per the available delivery slot selected by the vendor. We would try to merge both the orders to be delivered at the same time if first order delivery has not initiated.

Where Can I Select The Delivery Time For My Existing Order?

You currently cannot select the preferred available delivery time at the checkout page, but soon you will be able to select three options:

  1. Same Day Delivery.
  2. Next Day Delivery
  3. Normal Delivery(Within seven days).

How Do I Add Or Remove Product/s After I Place My Order?

Once you have placed your order, you will not be able to make further changes online. To add or remove product/s, please contact our 24-hour customer support number at +91-011-65865800 , provide your unique order number and contact details and we will be happy to assist you with your “Change of Order” request.

Is It Possible To Order A Product that Is “Out Of Stock”?

All products in view on www.Vendkart.com are available and in stock unless precisely mentioned as “out of stock”. We take complete care to deliver all items that are available to you, because for us customer satisfaction is of utmost priority. It is only due to unavoidable circumstances that the product will be displayed as “out of stock” at our online store. In case the product becomes unavailable after the order has been placed, we will inform you of it and confirm the final list of products in your order which shall be dispatched and shipped out.

Can I Track The Current Status Of My Order?

If you need detailed information about your order, you can track the status online after logging in or call our 24-hour customer support number at +91-011-65865800

How Do I check for products not available in My Order?

If the product is not available in your order, you will be promptly informed about it by our customer care executive. In the interim, however, the remaining available products in your order will be dispatched and shipped with your approval only.

How and When Can I Cancel An Order or Orders?

As a registered customer with Vendkart, you can cancel your order anytime as follows;

  1. Up to 24 hours prior to the delivery time by emailing at care@vendkart.com.
  2. By calling us at our 24-hour support number 011-65865800 to cancel the order, within our operational hours 11:00-18:00 on all days.

Once cancellation is confirmed, we will refund payment made by you for the order within thirty days of your cancellation in the form of credit points. This can be used to pay your subsequent shopping bills when you shop at Vendkart.com.

You can also email us at care@vendkart.com for a refund of the paid amount directly to the debit/credit card from which you have made the payments. We shall refund the amount back to your debit/credit card within thirty days of receiving such a request.

What is the process for Partial Cancellation by Me, as a Customer?

You as a customer can partially cancel your order anytime up to 24 hours prior to the delivery time by mailing us at care@vendkart.com you can also call us at our customer care to cancel the orders but within the operational hours of our call center that is 11:00-18:00 all 7 days in a week. In such a case we will refund any payments already made by you for the order within 30 days of your cancellation only in the form of redeemable credit points. This can be used to pay your subsequent shopping bills when you shop at Vendkart.com.

What is the Cancellation process by Vendkart.com?

If we suspect any fraudulent transaction by any customer or any transaction which defies the terms & conditions of using the website, we at our sole discretion could cancel such orders. We will maintain a negative list of all fraudulent transactions and customers and would deny access to them or cancel any orders placed by them.

CUSTOMER RELATED FAQs

How Do I Contact or Call Vendkart.com Customer Service Center?

Our customer care team is available all days in a week, from 11:00-18:00. They can be reached at +91-011-65865800 or via email at care@vendkart.com

What Are Your Customer Care Service Timings to Contact?

Our customer care team is available all days a week, from 11:00-18:00.

How Do I Give Feedback On The Quality Of Aftersales Customer Service?

You can give reviews and ratings to both the products you have bought and the vendor who supplied that product by just logging into vendkart and giving your feedback is pretty easy. Our customer care and support team constantly strives to ensure you experience the best shopping at www.Vendkart.com. We would want to hear about your experience with Vendkart.com which is why we are glad to receive feedback so that we can only improve further. Do write to us at care@vendkart.com for any type of feedback. You can also share your experience by calling our customer care team during our operational hours.

How Do I Raise A Claim For Quality & Delivery Guarantee With Vendkart.com Customer Service?

During your shopping experience at www.Vendkart.com, if you face any concern or issue with the product display, price, quality or delivery, we will take all measures to address your concerns make offer prompt solutions without holding you up. You can all our customer care team with details for your order and mention your concern. You can share your experience with us and we will be happy to assist without delay.

MISCELLANEOUS FAQs

What do I do if I get a defective product ( Broken, Damaged or Expired)?

We shall ask no questions if you are unsatisfied with the quality of a product received. We recommend that you thoroughly check all products upon receipt of it and if found defective, broken, or expired, please return it to the delivery person at time of delivery or within seven days from delivery. Please note that we will not accept any damage or broken products once our post delivery time has expired. We again strictly recommend that you check all items in your order at the time of delivery.

How Will a Refund be done if I cancel an order? What are the various Refund Methods?

Vendkart will refund any payment made by you for the order within 30 days of your cancellation in the form of a credit note. The credit will be saved in your Vendkart account, which can be used as payment for your subsequent shopping bills when you shop at Vendkart.com.

You can also email at care@vendkart.com for a refund of the amount paid by you, directly to the debit / credit card that you used for making the payment. We shall refund the amount to your debit / credit card within 30 days of receiving such a request.

I own a Business. As a Business, Can I Place Orders with Vendkart.com?

Yes, we accept bulk orders of our products at special rates from corporate houses, businesses, restaurants, schools, etc. Please contact as at bulk@vendkart.com for complete details.

I want to suggest Some Products. How Do I Do that and Who Do I Contact?

If a product or brand of your choice is not listed in our website, please write to us at care@vendkart.com and we will try our best for the product to be available to you at www.Vendkart.com as our sole aim is to provide all the products you love.